OUR BUSINESS:

Value for our stakeholders

Value for our stakeholders

OUR BUSINESS:

Value for our stakeholders

Value Creation
Value Erosion
Value Preservation
Value Creation
Value Erosion
Value Preservation

Members
Financial Capital
Intellectual Capital
Human Capital
Manufactured Capital
Social and Relationship
Natural Capital
  • Interest to members (RoE) of 11.5% (June 2023: 10%)
  • Benefits paid UGX 1.12Tn (June 2023: UGX 1.19Tn)
  • Customer satisfaction rate of 87% (June 2023: 85%)
  • Investment in upskilling employees of UGX 3.25 Bn (June 2023: UGX 3.66Bn) to improve productivity and increase customer satisfaction levels
  • Substantial investment in improving our enterprise architecture UGX 4.6Bn (June 2023: UGX 12.9Bn) to build capacity to improve business process turn around times
  • Investment in Financial literacy campaigns UGX 0.5Bn (June 2023: 0.37Bn
  • Responsible ESG leadership and investment in corporate social responsibility initiatives to improve the lives of members and the communities in which we operate
  • Responsible ESG leadership and investment

Employees
Financial Capital
Intellectual Capital
Human Capital
Manufactured Capital
Social and Relationship
Natural Capital
  • Significant investment in employee wellness 
  • Spending on employee wellness of UGX 3.15Bn (June 2023: UGX 2.82Bn
  • Retention of specialist skills (Data Science Specialists, Software Developers, and CFAs)
  • Employee attrition of 3.4% (June 2023: 6.5%)
  • 89% (June 2023: 86%) employee satisfaction rate
  • Equity 53% Male and 47% Female (June 2023: 54% Male and 46% Female)
  • Uptime of application systems at 99.7% (June 2023: 99.3%)
  • Employees efficiently working from home: 100%
  • 94% of customers who logged complaints were resolved on the first attempt (June 2023: 90%)  
  • 27% increase in water consumption (June 2023: 6%)
  • 123% increase in energy consumption (June 2023: -28%)
  • 5% reduction in paper consumption (June 2023: 15%)

Suppliers
Financial Capital
Intellectual Capital
Human Capital
Manufactured Capital
Social and Relationship
Natural Capital
  • Local supplier contracts awarded: UGX 24.4Bn (June 2023: UGX 190.3Bn)
  • Hi-Innovator Programme in partnership with Mastercard Foundation to support highly impactful and scalable small and growing businesses to access seed capital and technical support thereby creating an efficient business ecosystem
  • 27 businesses received grant  funding of USD 30,000
  • Employee wellness programmes. Spending on employee wellness of UGX 3.15Bn (June 2023: UGX 2.82Bn) 
  • Digital channel and innovation spend UGX 2.32Bn (June 2023: UGX 1.799Bn)
  • Infrastructure spend (branches and contact centres) UGX 11.2Bn (June 2023: UGX 10.5Bn)
  • Substantial investment in our Enterprise Architecture UGX 4.6Bn (June 2023: UGX 12.9Bn)
  • Buy Uganda Build Uganda (BUBU) (98.8% of procurements are with local suppliers)
  • 500 (2023: 383) contracted suppliers
  • Green certification services for Pension Towers And Lubowa Housing Development.

Communities
Financial Capital
Intellectual Capital
Human Capital
Manufactured Capital
Social and Relationship
Natural Capital
  • Responsible corporate citizen and commitment to SDGs; Taxes Paid (Direct & Indirect) spend of UGX 236.77Bn (June 2023: UGX 216.27Bn) 
  • Tonality score of 92% (June 2023: 79%)
  • 32 hours dedicated to CSI initiatives
  • Digital Index 74% (FY2023: 66%) which is an average of:
    • Online sentiments 74% (FY2023: 63%)
    • Digital penetration growth 56% (FY2023: 42%)
    • E-channel to walk-in ratio 91% (FY2023: 94%)
  • Responsible corporate citizen and commitment to SDGs
  • Responsible ESG leadership and investment in corporate social responsibility initiatives to improve the lives of members and the communities in which we operate
  • A meaningful contribution to our environmental sustainability, aligned to the national, regional and global development goals
  • Water conservation and waste management

Regulators & Legislators
Financial Capital
Intellectual Capital
Human Capital
Manufactured Capital
Social and Relationship
Natural Capital
  • 57% of Employer compliance (June 2023: 57%)
  • Responded with agility to comply with the NSSF Act Cap 230 and process midterm (MTA) Benefits Access provisions within a short period of time
  • The Fund maintains good relationships with supervisory regulators and a broad array of other policymakers
  • Our senior leaders and Board commit a significant amount of their time to meet with our regulators and policymakers, providing opportunities for us to understand their needs, expectations and priorities and to keep them informed about developments in our business
  • Procurements processed using e-Government procurement system, and complied to the provisions of the PPDA amended Act of 2023
  • Responsible corporate citizen and commitment to SDGs; Taxes Paid (Direct & Indirect) spend of UGX 236.77Bn (June 2023: UGX 216.27Bn) 
  • Compliance with regulatory requirements of the URBRA Act, 2011
  • 100% of the waste from buildings diverted to KCCA pipelines in line with the City Council Solid Waste Management Ordinance of 2000
  • Water and waste handling, treatment, and disposal are conducted in accordance with regulations, as identified in Section 4.2, Global Environmental Health and Safety (GEHS), which guide water monitoring and management
  • Environmental Impact Assessments by the National Environmental Management Authority (NEMA) on all the Fund’s construction projects in compliance with Regulation 37 of the Environmental Assessment Regulations, Statutory instrument No.13 of 1998

A NEW DAY - CREATING SHARED VALUE FOR SUSTAINABLE GROWTH

Strategic trade-offs impacting our capitals