OUR STRATEGY:
Our Members
Technology acceleration
Leveraging technology for growth and efficiency
At the Technology and Enterprise Solutions Department, our focus is on using cutting-edge technology to expand our reach, enhance customer experience, and boost operational efficiency.
Benoni Katende, Chief Technology and Enterprise Solutions Officer
Expanding social security coverage
To extend social security coverage to more Ugandans, we are embracing digital platforms that reach underserved and remote populations. Enhancing our mobile and online platforms facilitates seamless registration, contributions, and benefit claims, ensuring accessibility regardless of location, technology adaptation, or language.
Enhancing user experience
Convenience is central to our technology strategy. We are redesigning our digital interfaces for simplicity and ease of use, ensuring members can interact with us effortlessly. AI-driven chatbots and virtual assistants are being implemented to provide round-the-clock support and instant query resolution.
Data-driven member insights
Data is key to becoming a more member-focused organisation. By leveraging advanced data analytics, we gain deeper insights into member needs, enabling us to tailor the development of targeted products and services effectively. Big data helps us understand behaviour and trends, while predictive analytics allows us to anticipate and proactively meet future needs.
Artificial Intelligence for operational transformation
Artificial Intelligence (AI) is pivotal in transforming NSSF into a modern, efficient, and responsive fund. We are adopting AI technologies like robotic process automation (RPA) to handle routine tasks, freeing employees for strategic activities.
AI algorithms enhance decision-making in risk management, fraud detection, and member engagement, while personalised recommendations improve member experiences.
Strategic partnerships for innovation
Partnerships are crucial to our technological advancements. Collaborating with fintechs, data aggregators, and other organisations enables us to craft innovative solutions. These partnerships enhance our analytics capabilities, integrate diverse data sources, and expand our reach through digital payment platforms, making member engagement with NSSF more convenient.
A NEW DAY - CREATING SHARED VALUE FOR SUSTAINABLE GROWTH