Continuous Stakeholder Engagement
We engage persistently with a diverse array of stakeholders - including government entities, the public, members, and service providers like bankers, custodians, administrators, and Fund Managers - to truly grasp and address their specific needs and expectations.

Strategic Partnerships and Relationships
Building and nurturing strategic relationships is a key focus for us, as it assists in managing societal expectations, mitigating reputational risks, and forming robust partnerships, crucial pillars for our business's sustainability.

International Outreach and Innovation
Our dedication to global stakeholder engagement is exemplified by the establishment of a Liaison Office, which coordinates International Social Security Association (ISSA) activities across East Africa, liaises with the Africa Social Security Association (ASSA) and the International Labour Organisation (ILO), and explores initiatives like a locally tailored Social Protection Training Centre.

Ongoing Engagement and Value Evaluation
Evaluating the impact and quality we deliver to stakeholders is critical for addressing sustainability issues and informing our strategic direction.

Communication and Transparency
We maintain open and transparent communication channels founded on trust and a clear understanding of our stakeholders' expectations. By doing so, we foster sound relations that reinforce business sustainability, ethics, and organisational integrity aligned with the social, legal, and economic framework of the country.